Customer Centricity at AmEx ..
1) Sorry - you can’t do that on the web site - please call the number on the back of your card.
2) Sorry - I can’t handle that request - I will need to escalate you to my manager.
3) Sorry - that is not this department - I will transfer you to the correct department.
4) Ok - that’s all done - you will see that change on the web site in a couple of days.