đ¤ PeopleFirst
đ§ Cognitive Elites
âA 'cognitive elite' will rise to power and influence, as a class of sovereign individuals 'commanding vastly greater resources' who will no longer be subject to the power of nation-states and will redesign governments to suit their ends.â
Read More In The Guardian Here
Cognitive Elites … not the same as ‘Elites’ - and - be it a ‘discredited’ term or not - I have no doubt that those that seek to use technology to protect their interests - and not subjugate themselves to the Corporates will win out. They are thinking, acting, doing and rising above the media clutter. Who are those people? Well, maybe it is easier to point out who they are not …. they are not people;
- who shake their heads and say 'what can we do'
- who continue to blindly use Facebook, despite all the proof of what they have done and continue to do
- who have a single password across all of their accounts
- who have a password like 1234password
- ... you get the picture
NO - it doesnât include those people.
But it also is not about having superior intelligence. (Which is what the book was talking about.) No. That is not going to save you. And those people aren’t the cognitive elites that I think about.
To me - I think you are a cognitive elite if you think. At all. Your IQ can be below 100 - like half the population - but that doesnât mean you can’t think … that is a choice.
Start to think. Start to act. Be Different.
The Second Innings Of The Internet
âMoral leadership means truly putting people first and making whatever sacrifices that entails,â said Seidman. âThat means not always competing on shallow things and quantity â on how much time people spend on your platform â but on quality and depth. It means seeing and treating people not just as âusersâ or âclicks,â but as âcitizens,â who are worthy of being accurately informed to make their best choices. It means not just trying to shift people from one click to another, from one video to another, but instead trying to elevate them in ways that deepen our connections and enrich our conversations.â
Dov Seidman, CEO of LRN
… makes total sense to me. What we have today is the total domination of the online world by old school, old power, old values corporations - and people be damned. That is why we started People First - and interesting to see ourselves at the intersection of organizations and issues like The Indie Web and Internet Identity amongst others.
But if you think about issues like Ad Tracking, Profiling, Big Data, Walled Gardens, Data Warehouses, Self Sovereignty, Data Ownership, Net Neutrality, POSSE, longevity - you can complete the list as well as I can … the entire push and narrative today is to the benefit of the large corporation and the detriment of ‘we the people’.
By the way - if you want to see indie web in action - john.philpin.com is running on micro.blog - a nascent but emerging micro blog environment that is just part of this particular persons war chest of tools to take back the internet for people. More of this to come in future posts.
As I have said for many years - “I am my own system of record”.
Digital Tech Is Transforming The Physical Shape Of Our Cities
"The digital revolution is changing how and where work happens. Employment is becoming more flexible and fluid, with digital technology enabling more people to work remotely and to collaborate in the cloud. This will impact city-centre offices, with landlords having to adjust to weaker demand and shorter leases. And as artificial intelligence bites â machines donât care where they work â weâll see the growth of cheaper regional back-offices, which is bad news for expensive cities."
Data Is The New Oil
As I watch the emerging news surrounding MoviePass and how they are (note - not have …. despite the changes to their app) tracking their customers, I keep hearing âData Is The New Oil'. It is not a new phrase and in fact as far as I can tell was coined by Clive Humby back in 2006 … but it struck me that if true (it isnât and I really need to publish that post) then corporations obviously view people as vessels, silos, containers ⌠whatever, but certainly not as people.
Thinking Allowed
This is a People First post that was originally on the People First domain. It has been moved here as part of my domain consolidation program. Itâs a steady and slow WIP as I check each entry, so do please bear with me.- More about People First
- Other People First Posts
(not just from the âother domainâ ⌠all of them.)
đď¸ Apologies For Our Absence
… we have been doing a little housekeeping at ‘Chez First’ … and now we are finished. You can expect a lot more interesting and relevant information coming through this channel. Thank you.
The Downside Of Social Media
Titans of Social Media explain why they might have made a mistake.
There has been a lot of recent commentary on social media addiction, but this video summary was interesting, concise and in 15 minutes says it all.
To me what is interesting is that they all say that they could see it coming … and then did it anyway. What does that say about them. It certainly doesnât say that they ‘put people first’.
People First Itâs a focus of mine. Learn more at - where else? People First
Come say âhiâ
Innovation Silicon Valley Style
People First is delighted to share work that is relevant to our initiatives. Geoffrey Moore is an author, speaker and management strategy advisor. His work has influenced the careers of many of us at People First and we are excited he granted us permission to share this particular article.
There is a cottage industry in conducting executive tours of Silicon Valley, and now increasingly San Francisco SOMA, to expose teams from other parts of the planet to what is admittedly a uniquely successful culture of innovation and wealth creation. Iâm all for it up to a point. Where I part company from the herd is with the notion that global corporations have a chance in hell of playing the same game. They donât. Hereâs why.
To quote a hopefully soon-to-be would-be candidate for president, Silicon Valleyâs version of the innovation game is rigged! That is, it is specifically designed around a venture capital oriented ecosystem that is uniquely aligned to support investments in disruptive innovation. The limited partners who fund VCs want their money put into these high-risk, high-reward endeavours. The VCs that parcel out that money interview entrepreneurs to pick the best ideas, plans, and teams to prosecute a disruptive innovation. The ecosystem of service providers needed to support these fledgling enterprises is deeply experienced in navigating the economic gyrations brought on by the Technology Adoption Life Cycle. And when any individual joins one of these companies, he or she knows their sole mission in life is to bring the targeted disruptive innovation to scale as fast as possible, come hell or high water, Devil take the hindmost. Now, I ask you, where else in the world could you expect to find this kind of alignment?
Most companies in most economies in most places live by sustaining innovation, not disruption. Successful investments are typically medium-to-low risk with medium-to-high rewards. They do not involve going through a bet-the-company J-curve, that deep and harrowing financial trough from which only a fraction of travelerâs return. Financiers from traditional economies do not want the companies they invest in to take this routeâthey want steadier ROIs from more proven paths. The executive teams who run these companies developed their considerable expertise prosecuting opportunities of just this sort. The workforceâs who report in to them are not prepared to work crazy-long hours in pursuit of some visionary dream, nor do they want them to. They want them to show up, be present, do real work, and then go home and spend time with their families, loved ones, and significant others. Thatâs what economic stability is all about.
So, when a disruptive innovation does cross the chasm and breaches the defenses of one of their mainstream marketplaces, it should come to no oneâs surprise that it is not being led by any currently successful established competitor. Frankly, such organizations all have better fish to fry. BUT, once a disruption has breached the mainstream marketâs defenses and taken hold, then the game is dramatically changed. The old way is now under existential threat, the established ecosystem is no longer economically viable, and customers are looking to their traditional vendors to see if they can and will adopt the new playbook.
Now, the good news here is that customers do not like to switch vendors. This means, if you and your ecosystem of partners can stand down from your old positions of power and take up the new modus operandi, then your prospects of defending your turf are actually quite good. You donât have to introduce a disruptive new business model of your own to do this, but you do have to catch upâand smartly too! This means you have to incorporate enough of the new technology to modernize your operating model, to blunt the appeal of the disruptor by stealing a bit of their thunder. That is, your goal is not to differentiate in order to win new customersâthatâs the disruptorâs playbook. They want the customers you have. Your goal instead is to neutralize the oppositionâs appeal in order to keep your existing customers loyal to you. Differentiation and neutralization call for two very different playbooks. Silicon Valley is the master of the first. You need the second.
For that, you should look outside the Valley to a company like Microsoft, one that has spent the entire arc of its history protecting the extraordinary customer base it was gifted by the near-universal adoption of the IBM PC. Without exception its most successful products were born out of neutralization, not differentiation. That is, Windows neutralized the Macintosh OS, Windows NT neutralized Novell, Office neutralized WordPerfect, Lotus 1-2-3, and Persuasion, Outlook neutralized cc:Mail, SQL Server neutralized IBM DB2 and Oracle, and Internet Explorer neutralized Netscape Navigator. In every case, Microsoft was quick to clone just to get something vaguely competitive into the market asap, and then worked relentlessly first to bring its product up to speed and eventually to surpass the original disruptor. And all along the way, it leveraged its existing market position to bundle early offerings in for free, monetizing them downstream either on their own or by virtue of them sustaining the price premium of the suites they had been incorporated into.
By contrast, Silicon Valley companies that have found themselves under a comparable attack have often tried a different tack. They have sought to out-innovate the innovator, to leapfrog the freakinâ toad that just leapfrogged them! Yahoo wanted to out-innovate Google with social search. Sun and HP wanted to out-innovate Intel with Spark and PA-RISC. eBay wanted to out-innovate Amazon by buying Skype. But when the barbarians are at the gates, there is no time to invent a new weapon or experiment with an unproven oneâyou have to co-opt the one they are using against you.
So, yes, please do come to Silicon Valley and take away whatever lessons you can incorporate successfully into your current enterprise. Everyone needs to differentiate eventually. But you might extend your trip up to Redmond to learn a trick or two from the folks up there as well.
Thatâs what I think. What do you think?
Happy New Year
Best wishes to each and everyone of you. We hope you make 2018 what you want it to be.
Our apologies for the apparent silence over the past three months. To the casual observer, this might seem like a quiet place but it belies the frantic activity running under the surface. We plan to make out work public in the next few months, so watch this space.
Until then, take the sentiments of Cyril to heart.
If you don’t know who you are, there is little you can do to improve the lives of others. You have to make your own way and help yourself before you can help others, as we seek to help others at People First.
Donât forget that you can follow us on Twitter to keep up with the latest activities.
Executive Development: We Need Our Next Generation of General Managers Now!

As technological innovation continues to disrupt industry after industry in waves of what Joseph Schumpeter taught us to call âcreative destruction,â executive decision-making is being driven down in the organizational hierarchy, closer to the customer, nearer to the action. This in turn is putting pressure on the HR function to deliver programs to develop executive talent faster and better than ever before. They are going to need help.
All development programs are intended to change state, so as good program designers, it behooves us to answer two questions at the outset:
- What is the current state a candidate needs to have achieved to qualify for entrance into the program?
- What is the future state a candidate needs to achieve in order to graduate?
Here is a template for getting started:
From Customer Service to Customer Success: Taking the Next Step

In the Age of the Product, customer service ensured that the product lived up to its specifications. Everything after that was the customerâs responsibility, not the vendorâs. In the Age of the Customer, the bar has been raised. Now it is the outcome that must live up to the customerâs expectations, else it is the vendor who is left holding the bag. That requires a whole new function, what the SaaS sector has taught us to call customer success. Letâs take a closer look at what has to change.
First of all, we still need customer service. Products still break, implementations still go awry, and parts still wear out, and they all need to be attended to. The traditional CRM customer service model is admirably suited to the task. It is organized around a trouble ticket generating a case which is managed through to a resolution with the data captured in a knowledge base to better inform the next case. This is by design a product-centric model, putting a premium on accuracy of information and reduction of errors, with productivity being measured first and foremost by the number of cases closed and the time taken to close each one.
What this system does not measure well is the customer side of the equation.
Can the Digital Economy Ever Be Sustainable?

Hurricane Harvey dropped 52 inches of rain and 27 trillion gallons of water on Texas and Louisiana. And a new kind of âAll-hands-on-deckâ response emerged.
Glenn Reynolds, author of An Army of Davids, writes: âBut the real difference isnât citizens getting involved, itâs the willingness of responsible officials to see that involvement as a plus rather than a potential problem ⌠the excellent record of civilian volunteer responders in the post-9/11 record is behind that willingness.â
The Cajun Navy flotilla of private boat owners demonstrated the value of government, the private sector and regular people working together. The value of such cooperation in earlier disasters like Katrina and Sandy increased the ability to coordinate when Harvey struck.
Traditional global governance is failing. Yet the need for effective collaboration, delivering good performance in the face of new challenges has never been greater.
And Neither Are People
Do you remember The Prisoner?
If you are old enough and you were living in the UK in the 60s, I am sure the answer is a resounding, "Yes!"
I am well aware the TV series was also shown in Canada and the US, but I think it's one of those peculiarly English productions that didn't translate too well. For those of you not old enough (most of you I am guessing), this is a key line from the show that always struck me: "I am not a numberâI am a free man!"
Prescient, when you realize, to quote Wikipedia that ...
a major theme of the series is individualism, as represented by Number Six, versus collectivism, as represented by Number Two.... McGoohan [the co-creator of the show], stated that the series aimed to demonstrate a balance between the two points.
Now if that is not a "discussion for our times," I'm not sure what is! And as you can see, this debate has been occupying me for some time. Then, along comes Gaping Void to point out something similar.

đ§ Equifax Breach of Trust
On September 07, 2017, Equifaxâone of the âbig threeâ credit reporting agenciesâshared a quiet investor relations document with information about a security breach that began in May, 2017 and was not discovered until late July:
[Criminals accessed] names, Social Security numbers, birth dates, addresses and, in some instances, driverâs license numbers. [They] also accessed credit card numbers for approximately 209,000 U.S. consumers, and certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers.It took Equifax another 40 days to let people know outside the company.
The response from Equifax has been âcorporately cautiousâ with little consideration for the effect on people.
The Future of Work
I just read a blog post, The Future of Work â Redux by John Philpin. It provides a nice, short look at what might happen as computers, robots and artificial intelligence become increasingly present in the workplaceâwhat will people do when âall the work is done by robots?â As a result, I will be using computer, robots and AI interchangeably for the rest of this post.
John expresses a view that the future includes people working with robots, not simply people being replaced by robots. I happen to agree with that. Iâve written several blog posts on artificial intelligence (AI) and my skepticism about the capabilities and pace of the introduction of AI systems. AI has enormous potential, but I donât see AI making humans obsolete any time soon (actually, I donât see AI making humans obsoleteâperiod).
Computers, and by extension, robots and AI, possess one important capability: they can add and subtract really frigginâ fast. George Boole developed what we now call Boolean Logic and it created an approach that allows us, following in the footsteps of Charles Babbage, Augusta Ada King-Noel Countess Lovelace (nee Byron), Grace Hopper and Claude Shannon, to stick those additions and subtractions together in such a way as to resolve any computable task (Ă la Alan Turing).
It Is Up To Us
If we don't careâwhy should the government or corporations?
Working through the news this morning, my eyes caught three different articles that I felt were pertinent to People First.
David Byrne
A fascinating articleâif a tad 'self'-repetitive from the thoughtful David Byrne. The final line from his piece that examines the role of technology is contributing to and detracting from human interaction and engagement. No specific solutions, which is good, since the answers lie with 'we the people'.
âWeâ do not exist as isolated individuals. We, as individuals, are inhabitants of networks; we are relationships. That is how we prosper and thrive.
Source: David Byrne for Technology Review
(August 15th, 2017)
Federal Unions Disbanded?
đ§ Lost Knowledge
Forty years ago, I belonged to an organization called RILKO. As you can see, they still exist. A friend of mine, Randall Rospond, Posted this to his site today. And it occurred to me that this too is a 'little bit' of lost knowledge that we could so easily regain... with thought.

What do you think?
People Last
You probably know that we publish articles to the People First Publication on Medium. We just published an article on politics and venture capital funding.
People First is not a politically driven group, but in modern America, it is increasingly hard to keep politics out of business as the two seem to get rammed against each other over and over again.
This article falls into three parts, the first referencing a politically oriented post, the second from a venture capitalist and the third my thoughts about the connection between the two.
Start Up Culture

Dan Lyons shared a video about working in the new tech start-up bubble on his blog.
This made me smile...
TRUTH
Thankyou Hugh
Then again - there is this …
Thinking Allowed
This is a People First post that was originally on the People First domain. It has been moved here as part of my domain consolidation program. Itâs a steady and slow WIP as I check each entry, so do please bear with me.- More about People First
- Other People First Posts
(not just from the âother domainâ ⌠all of them.)

