This past week, I had occasion to interact with a number of organizations. I now have proof of what we all suspect …

Large Organizations have Bad Service. Small Organizations have Great Service.

Recent Customer Service Response Times and Experiences


Things To OmniFocus

I know there are others like me that work with both.This reddit thread points to a great script to pull data out of Things into CSV. Works as it says on the tin.

Next step .. get CSV into OPML so that OmniFocus can import!

One Step At A Time. 😊


Editorial: Trump’s White House divided - SFChronicle.com

… well that says that the Whitehouse IS representative of the country.


More On Kavanaugh

“He refused to answer a yes or no question about whether he had discussed Robert Mueller’s investigation with one of Trump’s attorneys.”

Matt Kiser

The Full Story

There is clear proof that he has lied to the Senate in the past - why stop now?


Kavanaugh Will Kill the Constitution.

”The legitimacy of the Supreme Court is on the line."

Paul Krugman

The Full Story


On Uber In London.

”Half the people in the driver’s seats of Uber vehicles don’t have legally obtained UK driving licences. They are traffic menaces, and there is no way some of the people actually doing the driving have passed a UK driving test."

Taxi Leaks

Read More.


”So, let’s review the presidents we’ve had since 1998: A sexually harassing policy wonk, a genial imbecile, a malevolent imbecile, and Barack Obama … I don’t think we do presidents well."

John Scalzi

The Full Story Is Right Here.


Just released: CleanMyMac X, the 10th anniversary edition

I upgraded pretty much as it got released.

Always was a good product.

Now even better.


Daring Fireball: Burt Reynolds Dead at 82

“You just can’t have this many hits without being great.”

… Gruber

“Yes you can.”

… Me.


I remain at a loss (or do I?) why Collins and Murkowski are always seen as ‘saviors’.

Flake and Corker could give the finger to Trump .. they’re going anyway, they dislike Trump and his policies and what he stands for …. but no … once more .. no balls.


More Americans Taking ‘Facebook Breaks’

If you stop forever is it still ’a break’?


Uber CEO: ‘I had no fricking clue what I was getting into’

Really? He should have called me. Or read a news paper. Talked to people. You know .. they used to call it due diligence.


Answering the question how easy is it to contradict yourself in a single headline, we have this morning’s winner …..

Corporate Blogs Always Work. But Only If You Do Them Right.


Americans Trying To Locate Asian Countries On A Map Is As Depressing As You’d Imagine.

“We need better geography education in the country.”

Isn’t the ‘geography’ redundant?


Jeffries, Corden, Fallon and Kimmel … sometimes it’s good to watch a late night host not called Jim!



New News …. more on this separately (scroll to the bottom) - but a mystery is solved!

Thankyou Ulysses.

Note to self - read the manual!

PS - I don’t pay much attention to notes I write to myself :-)



Why Banks Need To Die

VoiceMail: This is BofA ... please call us at your earliest convenience, we believe your card has been compromised.

I logged on to ‘free up’ the situation - usually works - but no - please call this very specific number.

I do - I am on hold for over 20 minutes - I know - I can see.

Eventually my call is picked up.

I identify myself.

“Before we get going, I know it isn’t your fault, but I would like to point out that I have been on hold for over twenty minutes.”

Snaps back - “Well that shows you how busy we are.”

“Oh - good to know” - in my mind.

“Well I said - you have stopped my card because of possible fraudulent activity, which I can’t resolve through your web site, so essentially you are asking me to call you - because you have stopped my card and then failing to provide a reasonable response time to help me - a customer - solve your problem.”

“Do you want to get this solved?”

I moved on. Five minutes later, all was confirmed that yes - the purchases I made with the card are indeed my purchases - you will note that I have bought from these enterprises in the past …. etc etc …

Deaf Ears.

“Your card is good to go.”

Hang Up.

Ok - and thank YOU for being my credit card company - I say to a ‘dial tone’ (remember those kids?).

Thirty minutes later the card was refused.

Not having another spare half hour today, I just tried to log on. This is what I got.

Says it all really.

Yes - the Internet is working - that is how I managed to post this!!


”You’re born, you take shit. You get out in the world, you take more shit. You climb a little higher, you take less shit. Till one day you’re up in the rarefied atmosphere and you’ve forgotten what shit even looks like. Welcome to the layer cake son.”