John Philpin

I’m not going to name the bank …

… but seriously it is 2020 … I just want to move money from one account to another.

… this apparently can’t be done online - despite what their web site says … you have to call in on a phone …

… i was greeted by one of those confounded bots …

… found my way to a live person - who now has had me on hold for 5 minutes - and counting - because he is having technical difficulties …

…. with his phone.

You just cannot make this s***t up.

OK - the bank is Citi - why should they not be named?

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