Iโ€™m not going to name the bank โ€ฆ

… but seriously it is 2020 โ€ฆ I just want to move money from one account to another.

… this apparently canโ€™t be done online - despite what their web site says … you have to call in on a phone โ€ฆ

โ€ฆ i was greeted by one of those confounded bots โ€ฆ

… found my way to a live person - who now has had me on hold for 5 minutes - and counting - because he is having technical difficulties …

…. with his phone.

You just cannot make this s***t up.

OK - the bank is Citi - why should they not be named?