What incentive is there for a business to focus on process, quality and ‘getting it right’ if even something as big as this has zero financial impact?

Notably, both analysts aren’t predicting a big loss from irate customers asking for compensation, in part because many likely have insurance against these risks. J.P. Morgan guessed CrowdStrike might have to put aside $500 million for potential legal action and related costs. As a bullish sign, noted Morgan Stanley, CrowdStrike doesn’t appear to have granted concessions or credits to its customers.

Sorry - as I post can’t recall where this quote comes from, but it is definitely ‘real’.