Another Substack clash.

Literally back to back - these two pieces appeared. The first was from our old friend Dana talking about the AI Boom bust and in turn - a haircut

🔗 When Will The AI Boom Bust? - by Dana F. Blankenhorn

And then right after that, another writer talking about what you’ve taken to human interaction out of all customer interactions you’re pretty much left with nothing.

🔗 The unexpected opportunity with AI agents - designing for customer friction

I think Dana is giving you a real world example from today to support Jamies argument - as he was thinking about the future.