Another Substack clash.
Literally back to back - these two pieces appeared. The first was from our old friend Dana talking about the AI Boom bust and in turn - a haircut
🔗 When Will The AI Boom Bust? - by Dana F. Blankenhorn
And then right after that, another writer talking about what you’ve taken to human interaction out of all customer interactions you’re pretty much left with nothing.
Another Substack clash.
Literally back to back - these two pieces appeared. The first was from our old friend Dana talking about the AI Boom bust and in turn - a haircut
🔗 When Will The AI Boom Bust? - by Dana F. Blankenhorn
And then right after that, another writer talking about what you’ve taken to human interaction out of all customer interactions you’re pretty much left with nothing.
🔗 The unexpected opportunity with AI agents - designing for customer friction
I think Dana is giving you a real world example from today to support Jamies argument - as he was thinking about the future.