I logged on to โfree upโ the situation - usually works - but no - please call this very specific number.
I do - I am on hold for over 20 minutes - I know - I can see.
Eventually my call is picked up.
I identify myself.
โBefore we get going, I know it isn’t your fault, but I would like to point out that I have been on hold for over twenty minutes.โ
Snaps back - โWell that shows you how busy we are.โ
โOh - good to knowโ - in my mind.
โWell I said - you have stopped my card because of possible fraudulent activity, which I canโt resolve through your web site, so essentially you are asking me to call you - because you have stopped my card and then failing to provide a reasonable response time to help me - a customer - solve your problem.โ
โDo you want to get this solved?โ
I moved on. Five minutes later, all was confirmed that yes - the purchases I made with the card are indeed my purchases - you will note that I have bought from these enterprises in the past …. etc etc …
Deaf Ears.
“Your card is good to go.”
Hang Up.
Ok - and thank YOU for being my credit card company - I say to a ‘dial tone’ (remember those kids?).
Thirty minutes later the card was refused.
Not having another spare half hour today, I just tried to log on. This is what I got.

Says it all really.
Yes - the Internet is working - that is how I managed to post this!!