Brought to my attention by Stuart Robbins, who went on to write ....

It is known as the Knoster Model for Complex Behavioral Change (circa 2000). For those who would like to know more, search for Timothy Knoster. In sum, Knoster identifies the 5 key elements needed for any Change Management initiative to be successful, and the relative symptoms caused if/when one element is missing.

Stuart Robbins

Interesting. I went of looking further and found an even better image (see below) that adds context to the steps and happy smiling emojis that reflect the expected feelings! :-)

The keen observers amongst you will also spot a different order and an extra step - but the principle holds. (The principle being - as Stuart said in his original message to me ... (I paraphrase) ... how much information can be packed into a single image (doffing hat to E. Tufte.)

John Philpin