“There ought to be a law. If I can subscribe without talking to someone, I should be able to cancel that way too. I was interested in subscribing to the NYT crossword, for $20 a year, but their policy for cancelling required me to converse with someone at the NYT. I know why, they want to try to convince me to stay. My time is worth something, though they don’t think so.”


“You can fake caring, but you can’t fake showing up.”