โ€œThere ought to be a law. If I can subscribe without talking to someone, I should be able to cancel that way too. I was interested in subscribing to the NYT crossword, for $20 a year, but their policy for cancelling required me to converse with someone at the NYT. I know why, they want to try to convince me to stay. My time is worth something, though they don’t think so.โ€

and

โ€œYou can fake caring, but you can’t fake showing up.โ€