I wrote a long email to Substack last week with a combination of personal comments together with some comments received from readers.
I opened the email with;
“No questions - but definitely a lot of input. Most of which I have written to you about in the past and generally received a ‘thanks we will let the dev team know’ kind of response … and then nothing.”
Precisely one week later a template response …
“We will pass your feedback along to our Product team. However, please note their team does not respond to messages directly, so it is expected you won’t receive a follow up. “
#NailedIt - other than I wasn’t expecting to wait a week for a template response.